Empire Pacific Windows

Great customer service should be mentioned in dispatches. Some years ago we installed some new windows in our house. Recently two of them broke. Son Shawn took them apart and we discovered the mechanism that raises, lowers and holds them up was broken. Shawn tried to rebuild the broken part but couldn’t so I began a search for the window manufacture and the part. Labels were worn off but found a stamp on one that said Empire Pacific Windows http://www.empirepacificwindows.com/ and a part number. The following correspondence ensued. New parts received today by FEDX.

To: [email protected]
Subject: need a part

Part 2040 (and an upside down and backwards F) I don't know the name
but it's the mechanism that raises and lowers the window. One on each
side of the window.

I need one of these to repair a window that was installed around
1990. The rivet holding the spring pulled loose.

Are they available? Can I order from you or do I need to go through a
dealer? Cost?

Thanks for your help.

RSmith

Sir,

Just got this and am responding to it the best I can. 2040 to me
means a balancer... There should be a small stamp that is located on the
balancer. This would be for a SH window, one that slides vertically. Our
warranty here is for the original homeowner only and it started post 1990.
What I will do for you however is mail you the balancers if you wish. If
they are incorrect there will not be much more I can do for you. Please get
back to me with the following.
The window size - Actual frame size. Should be in ft or half ft. like
3'0"x4'0" written as 3040 or 36x46 I.E. Then verify that stamp to ensure
it's a 2040 balancer. Let me know and I can send you a few.

Thanks,

Adam Vanderpool
Empire Pacific Windows
Service Dept

Adam,

Thanks for your quick reply. Here are some photos of the part which
is 22" long.

The windows are 36' X 46" and single hung. I've got two windows and
the balancer (if that's what you call it) is breaking down in each
one. The string on the pulley arrangement breaks. Trying to repair it
I damaged them more.

I'm not looking for warrantee coverage on these although I did buy
the windows and had them installed by a contractor who is no longer
in business. I'd be happy to pay for four of these.

Again, appreciate your help.

RSmith

Sir,

It does appear that they are indeed 2040 balancers. They're spring
loaded as you've seen and that is what makes them somewhat difficult to
replace. I can send you 4 of these at no charge. They issue lies in having
them installed. If you can do it yourself great! If not; then you would need
to find another source. I'll get them out to you in the mail today at the
address shown below.

Thanks,

Adam Vanderpool
Empire Pacific Windows
Service Dept

Comments

[Myrtle]

There must be customer services in every business establishments because it will make the customers comfortable with your products and services.

[jeanmae]

Costumer service is necessary to have in every business establishment. Company and consumers relationship will surely give much more profit on a long run.

[Fader]

It is really good if a company prioritize costumer relationship. A good company name will surely attracts more clients